LHQ provides insurers transparency of costs and case actions. By evaluating data across law firms, insurers will have never before seen data on all the legal service provision enabling a true and detailed understanding of the work being performed. This will help an awareness and improvement in service which will in turn drive down legal costs and case life cycles.
This can be done at case level, firm level and individual fee earners against phases and budgets.
Comparisons across all panel firms using reliable real-time information.
The facility to monitor the compliance of the SLA’s with the law firms, and take action.
Claims handlers can interact and influence cases to drive them forward and prevent costly delays.
Available claimant information can be stored and analysed to build up trends in claimant behaviour.
The data will start to show case progression for certain case types or alternatively the deterioration and give optimum settlement times.